Your Year, Wrapped
IT Support Engineer | IT Help Desk
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Chapter 01 - The numbers
Chapter 02 - Top tracks
Chapter 03 - Most-played project
Consisted of 3 profiles: student, teacher, and parent, and each profile has its specifications and privileges, including some AI features. Responsible for market research, drawing wireframes, UI Design, and development of some screens.
Chapter 04 - The tour
Link Development
Developed a Chrome extension to automate Snipe-IT custody forms, cutting manual preparation time by 70%. Built an automated Microsoft Teams flow requiring users to provide a ticket ID before receiving support, boosting ticket creation by 30%. Deployed an internal chatbot to help employees resolve routine technical issues faster. Wrote and structured a professional IT knowledge base to document and resolve recurring system issues.
Link Development
Responsible for asset management for 1000+ laptops and other devices. Responsible for OS and applications installation, troubleshooting, and administration. Attained a customer satisfaction rating of 100% in my last quarter. Honored to be promoted after 8 Months to be one of the fastest employees to get promoted. Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance in software like: applications, OS, and M365, and Solving Hardware issues.
Egyptian Armed Forces
Managed a network that consisted of over 50 PCs and other devices like printers and scanners of different types and specifications for about 8 departments. Installed and configured computer systems and diagnosed hardware and software faults. Verified that every device and software is operating perfectly either over the phone or in person.
Chapter 05 - The full discography
Chapter 06 - The receipts
— Faculty of Engineering - Fayoum University
Chapter 07 - Off the record
That's a wrap.
Pola Hano Shehat Nasrallah. Reach out, or share this story.
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